If you lost a tournament file, due to a crash of your system, which was published and you don't have access to a backup, you can send an e-mail to helpdesk@tournamentsoftware.com with the subject: request backup file and with a link to the tournament in the e-mail.

How do I email a link to my tournament?
If you have your tournament open on tournamentsoftware.com you can use the internet address from the Internet Browser as a link. This link looks like this:
https://www.tournamentsoftware.com/sport/tournament.asp?id=xxxx - where xxxx is the unique code for your tournament.

Select the address with your mouse and right-click the mouse button.
Choose from the Copy menu that appears. You can now paste the address in the e-mail.

We can send the last published tournament as a backup in return.